| Distributor FAQs Q Do you provide sales / service support? A We consider this essential to the value proposition that we offer you. On an annual basis, we can provide training at your central location for your staff and dealers. Along with hands on technical/sales training, we provide extensive marketing/ technical support material and a toll free customer help line. We are confident this customer support, coupled with the support available through our website, will exceed both your expectations as well as your customers. Q What does Unique require a distributor to stock? A Whatever works best for both you and your customers. Over 50 years we’ve developed a pretty good understanding of customer buying patterns (both models and seasonality). We’ve also worked with other large distributors, so we have familiarity with typical distributor business progression. That said, we’ll work closely with you to understand intimately your specific needs. From a parts/technical support standpoint, typically distributors prefer that we handle these calls directly. There are not a large amount of parts sales (no moving parts, great products – sometimes we feel like the Maytag repairman!) – therefore most distributors prefer to use our services to provide dealers/end-users accurate and timely service. Just another function we’ve learned to provide to make our relationship "seamless". Q What does Unique Gas Products mean by providing "seamless" interface with its distribution network? A Trust-Knowledge-Investment. It is that simple. In an ever changing business climate wouldn’t it be nice to know someone is looking out for both parties best interest? We know our business inside and out….. for us it’s to live by our motto "Personal Service and Knowledge makes us Unique". We can provide you a seasonal product line with decades of experience, licensed gas fitters for technical support and personalized marketing material for you to do what you do – sell and provide excellent service. It really is that simple. For us it’s all about Trust and building long-term relationships. Q How do you direct dealer inquires? A We provide personal service to an inquiry and take the time to provide a solution. Our Value Chain was recognized years ago and couldn’t be any stronger in our minds. We understand the value of distributors to the chain and consciously cultivate these relationships (please ask us for referrals about our relationship building ability). We will always re-direct dealers that are currently your customers back to your team, and we will attempt to move onto you any new customers where you can provide the best value long-term for that customer. We always take the long-term view – it’s worked for over 50 years!!! Q What / Where is the closest competitor to us? A Our goal is to develop strong coverage for defined territories – this way the customer wins, you win and Unique wins. In the past (and today!) we haven’t prostituted our product line - we have seen the unrepairable damage this can do. If in doubt, we ask. Better to have common targets and expectations than just filling a one time order - we want to continue our long history of fostering partnerships for growth- not personal objectives. Q How does your warranty program work? A We prefer to deal direct with the retailer and consumer so that we can resolve the challenge in a timely and knowledgeable manner. In a nut shell it's the consumer's responsibility to return the item in question to the original retailer who in turn will contact us directly. We will replace the part (if it falls within the warranty guidelines, one year on parts, five years on coil) and credit the account upon the return or destruction of the part in question. We are totally committed to resolving each situation to the complete satisfaction of all parties involved - it's how you handle your challenges that define your relationships!! Q How do we develop a partnership with Unique Gas Products? A Contact Paul Petersen, the President of Unique, at 1-877-427-2266 and he will be pleased to discuss whether Unique fits your needs. |
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