| Dealer FAQs Q Do you stock a full parts inventory? A For over 50 years we've kept a very high level of parts inventory - some parts are still being sold from our first Consul fridge sales in the 1970's. We lead the industry with parts on the shelf - most parts are shipped within 24 hours of request. A key thing to remember is that not only do we have the parts, but we provide the background knowledge on what and where they're used - we live by our motto "Personal Service and Knowledge makes us Unique" Q Do you sell direct to consumers? A No. Our priority is to service our extensive dealer network. Loyalty is Priority #1… You, Our Customer. Q How does your warranty program work? A All products offer a one year warranty on all parts (no labour included). All UNIQUE 8/10/13/15/18 fridges and Frostek freezers come with a 5 year coil replacement warranty. It is the end user's (consumer's) responsibility to return the item in question to you, and pay for labor. We then will provide you (the dealer) a replacement part at N/C. Q Must we buy direct from Unique Gas Products or do you provide a distribution network? A For decades we have been selling direct to retailers and expanding our distribution network. The choice is yours. We believe that our value chain meets the needs of all customers – it is your choice which one works best for your specific situation. Unique carries a full inventory all year. Our distributors also stock all our lines and can provide you J.I.T. inventory at a freight cost which may prove cheaper, depending on your location and purchase volume. We want to get the product to you the cheapest, most efficient way possible – ask us which one makes best sense for you. Q What sales / service support do you provide? A The best in the industry. Not only do we provide excellent dealer support programs but try our personal business approach… you may wonder what you’ve been receiving in the past. Q What are your shipping / receiving policies? A What suits you best? We can remove all the hassle and simply prepay & charge all shipments (this can include all customs documents etc). We are also responsible for any shipping damage with this service and will provide your RGA (returned goods authorization) forms to make any transaction seamless. Isn’t that what you would expect? Q How do we begin a working relationship with Unique Gas Products? A Simple…Contact Frances Gilgour in Customer Service and start to see why so many people have trusted Unique Gas Products for their propane refrigeration needs. e-mail: FrancesGilgour@propanefridge.com Tel: 1-877-427-2266, Toll Free North America Fax: 1-905-827-2027
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